Service Work

• Any additional time must be approved by the dispatcher prior to exceeding the specified cap.
• Technician must contact dispatcher to provide resolution information and close out service call prior to leaving the site.
• All conditions, as listed on the scope of work, must be met prior to invoice payment.  Frequent conditions include:  Check In/Out on customer IVR system, store stamps and manager signatures.
• All paperwork must be submitted to MOOD no later than 72 hours from call completion.  Include PO, Invoice, and signed Scope of Work.

Installation Work

• Any additional time must be approved by the project manager prior to completing work.
• All conditions, as listed in the scope of work, must be met prior to invoice payment.  This includes completion signatures from authorized personnel
• All paperwork must be submitted to MOOD no later than 72 hours from completion.  Include PO, Invoice, and signed Scope of Work.

Roll Out Work

• Any additional time must be approved by the roll out coordinator prior to completing work.
• All conditions, as listed on the Scope of Work, must be met prior to invoice payment.
• All paperwork must be submitted to MOOD no later than 72 hours from completion. 

Contact Information

Documents